Quick Pro Tip: When to Be Human… and When to Be Transactional

Alan and Steve explore a surprising communication skill for music educators: knowing when to write warm, story-driven messages—and when to strip things down to simple, factual, policy-based communication. They talk about how over-explaining can actually weaken your position with parents, administrators, and outside entities, and offer practical examples of short, clear, “transactional” language that still … Read more

Quick Pro Tip: Handling Angry Parents Without Losing Your Cool

Alan and Steve tackle one of the toughest parts of the job: responding to upset parents by email, text, phone, or conference. They walk through how to move emotional conversations to the right channel, listen and summarize without getting defensive, name a shared goal for the student, set clear boundaries around what you can and … Read more

Quick Pro Tip: Why “Attitude Is Everything” Can Miss the Mark

Alan and Steve question the classic slogan “attitude is everything” and explain why it can unintentionally shame students who are already having a rough day. Instead of trying to “fix” someone’s mindset, they suggest a more practical approach: focus on observable behavior, name its impact on the ensemble, and make clear, doable requests. The result … Read more

Quick Pro Tip: Pride, Hubris, and Your Ensemble Culture

Alan and Steve respond to a listener question about ensemble pride and dig into the fine line between healthy confidence and toxic hubris in competitive groups—whether it’s show choir, marching band, jazz band, or orchestra. They connect ideas like humility, empathy, narcissism, the Dunning–Kruger effect, and imposter syndrome to the way we talk about our … Read more

Quick Pro Tip: Make Your Program Notes Do More Work

Alan and Steve dig into why writing program notes matters more than you think—not just for the audience, but for you and your students. They share practical tips on researching and personalizing notes, avoiding jargon, highlighting student performers, deciding when to speak from the stage, and even using ChatGPT to draft print and spoken versions … Read more